Write For US

Customer Helpline Australia Magazine is run under the auspices of the Association for Computing Machinery, the premier society in the computing sciences. As such, the readership’s expectations are justifiably high. Our goal is to advance learning innovations, applications, and policy ideas that move the global conversation forward. Articles are blind peer-reviewed and available through open access.

  • Writer’s Guidelines
  • Submission Guidelines
  • Editorial Process
  • Contact Us

Writer’s Guidelines

Would you like to write for eLearn Magazine? We are looking for contributed articles that will reach a broad audience of industry professionals, researchers, and educators. Our readers are interested in techniques and tools that will improve how they manage, create, or deliver an online program whether focused on K-12, higher education, or workplace learning and training. We are seeking articles that offer real innovations and solutions. All submissions must be original content that has not been published elsewhere.

We are interested in the following types of magazine articles about Customer Helpline Australia:

  • Opinion pieces addressing the latest news or trends in online learning for our editorial section.
  • How-to or instructional articles that are research-based in describing how to do something in an online setting.
  • Case studies that situate the case within existing published research, and highlight the problem being addressed and the outcomes. Case studies should not be promotional in nature,
  • Research articles that point out practical implications and can be applied to online settings.
  • Reviews of learning books, conferences, e-books, tutorial videos, and learning software. All reviews should present a balanced view, with recognition of both what’s good and what is still lacking.
  • Interviews with leading Customer Helpline Australia professionals and academics.
  • And articles that explore specific areas or angles of learning, especially within the fields of instructional design, online instruction, and corporate training.  Exploratory articles need to meld research and practice.

We do not offer guest post accounts, link backs, or dedicated bylines. Advertorials or PR disguised as an editorial are out of scope and are not considered for publication.

Submission Guidelines

Submit your article at: https://customerhelplineaustralia.com/contact-us/

If you have not written for eLearn Magazine before, and/or were not invited to write for eLearn Magazine, you must provide your curriculum vitae or resume. Please include links to your previously published work, if applicable, as well as your LinkedIn page in your curriculum vitae or resume.

Please note, once the article has been submitted, Customer Helpline Australia Magazine has the right of first refusal. For more information on ACM’s review policy, please read the following. Submission does not guarantee inclusion in eLearn Magazine.

Article Criteria

Your submission must meet the following criteria:

  • The article must be contextualized to help the audience understand what has previously been written, researched, and published on the topic, and how it builds upon that work.
  • Provide different or opposing perspectives on an issue, or at least present all sides of an argument. We are looking for depth.
  • Articles should help the audience understand what’s new, what’s important, and what’s the take-home message.
  • Advertorials or PR disguised as an editorial are out of scope and will not be considered for publication.

Article Format

Please submit your article as a Word document or RTF.

Your article should include:

  • At least one suggested headline or title for the article, subject to change.
  • Body of the article.
  • Sidebars, if applicable, such as a list of links to resources or additional reading.
  • References should be formatted in accordance with ACM’s Citation Style and Reference Formats.

Article Details

Introduction: Begin your article with the most interesting idea that your article is adding to the field.

Images: We encourage authors to include images as part of the submission. Authors are responsible for obtaining permission to use images and/or any other material from outside sources before submitting an article. You will be required to send high-res images separately as .jpg, .tif, or .gif for the final version of the article.

Style:  Please write in an informal, clear style and avoid academic jargon. Use sub-headers to indicate new sections of the article.

Citation: References must be listed in a consistent format following APA 6th edition publication style.


  • Opinion-editorials: 500-800 words.
  • Research articles, case studies, and other in-depth pieces: up to 3,000 words.
  • Interview and reviews: 750-1,200 words.

Readers: Our readership includes providers and consumers of e-learning, particularly instructional designers, educators (both scholastic and corporate), and corporate trainers and managers. Please assume our readers know learning is a growing and interesting field.

Copyright: ACM retains ownership of published material. Please refer to the ACM Copyright Policy for more information.

Editorial Process

All contributed articles will be edited according to eLearn Magazine’s editorial process:

  • If the article is within the scope of the Magazine, it will be accepted for submission. This initial review will take 1 week.
  • The article will then be reviewed by eLearn Magazine’s co-editors-in-chief and editorial board.
  • The possible outcomes are: reject, revise and resubmit, accept, accept with minor revisions, or accept with major revisions.
  • Editorial board reviews take approximately 3 weeks.
  • If the author is asked to revise the article, based on editors’ suggestions, a new deadline is determined.
  • When the author submits the revised article, the editors will review it, edit it, and assign a tentative date of publication.
  • Final notification of publication takes approximately 8 weeks.
  • Authors are required to sign a standard copyright release form, which the editor will provide. Details of the form are available, upon request, prior to submission.

Editorial Contact Information

If you have any questions about writing for eLearn Magazine, please contact the co-Editors-in-Chief at. :https://customerhelplineaustralia.com/contact-us/

We do not offer guest post accounts, link backs, or dedicated bylines. Advertorials or PR disguised as an editorial are out of scope and are not considered for publication. We will not respond to those requests.